General Manager

August 1, 2018

The General Manager will develop and implement strategies for growth and stability. The General Manager is responsible for all aspects of business performance, ensuring the successful implementation of operational processes and procedures and for guiding business development processes and opportunities.


• P/L responsibility for a growing testing operation with 30 employees
• Lead organization to meet or exceed budgeted profit objectives
• Implement best practices for continuous process improvement
• Train, supervise and direct Department Managers, Program Managers, and Engineers
• Recommend new complimentary/supplementary business opportunities to senior executives
• Develop and execute implementation plan for the new opportunities
• Direct and collaborate with sales staff to foster year-to-year revenue growth
• Act as senior customer advocate, ensuring that all complaints are addressed and resolved in a timely manner
• Demonstrate leadership, set the standard for integrity, ethics and job performance in accordance with the NTS Core Values
• Implement and exemplify the corporate vision and culture at every level of the organization
• Communicate to the employees facility goals and objectives
• Provide direction, motivation and training, necessary to assure employees are consistently offering outstanding levels of service to its customers and maintaining all standards necessary to being recognized for superior customer satisfaction
• Create and maintain a work environment that promotes teamwork and cooperation where employees can prosper, find rewards in their efforts and be continuously challenged to improve the performance of the division
• Implement operational excellence, lean processes, corporate policies and procedures relative to Facility operation to ensure regulatory compliance and to optimize efficiencies
• Manage staffing levels and ensures proper skill sets to achieve corporate goals with approval authority on all new hires, reviews, increases and terminations for employees
• Manage facility equipment resources to assure adequate and reliable capacity is available to achieve corporate goals
• Define market and operational strategies and implement tactics to achieve plans
• Ongoing financial management of all jobs and facility costs to drive margin performance
• Lead and develop the team into future leaders to support succession planning programs
• Ensure maximum utilization of Human Resources and Service Line Capabilities
• Prepare and implements Operational and Capital Plans
• Support and implement the Corporate Strategy Map and Balanced Scorecard Strategy


• Must be eligible to work in the US without sponsorship (present and future) and able to pass a drug test and DMV and background check
• Engineering or Technical Degree or equivalent or an MBA or previous business owner experience in a technical environment
• Five (5) plus years General or Sector Management experience
• 10 years of progressively responsible business management and leadership experience in an engineering services, contract manufacturing or other technical services environment (including P&L experience)
• Proven track record of P&L success and business development including sales growth, marketing strategies, negotiating and closing deals, process improvements, innovation and bringing new opportunities to market
• Exceptional supervisory skills including experience with larger group environments
• Experience in coaching and developing personnel and teams
• Strong knowledge of Telecom/Wireless, Aerospace, and /or Defense industries
• Excellent communicator with strong people skills
• Skilled at developing high performing cohesive teams
• Skilled with leading and implementing organizational changes and development
• Experience and skilled at developing and implementing efficient and effective operational processes
• Seasoned professional, competent with leadership and management of Operations and Sales organizations
• Strong financial skills and proven track record of P&L financial success and business growth
• Proven record of accomplishment of setting and meeting/exceeding performance objectives


It is the policy of NTS to offer Equal Employment Opportunity to all individuals without regards to race, creed, ancestry, color, sex, sexual orientation, gender identity, marital status, age, national origin, physical disabilities, pregnancy, childbirth, and related medical conditions. This policy applies to all personnel actions including hiring, promotions, compensation, training, layoffs, recalls, and terminations. EEO M/F/D/V

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