Accounting Assistant (Collections/Billing)

June 27, 2018

NTS in Acton, MA is seeking an Accounts Receivable Specialist. This position will be a strong resource to support various finance and accounting functions as delegated by the Finance Manager. The accounting assistant is a key member of the Company’s financial team and collaborates closely with corporate functions. To be considered for this position, you must possess 2+ years of high volume corporate accounts receivable/collections experience and invoicing/billing experience. Also you must be eligible to work in the US without sponsorship (present and future).


• Collection calls and/or correspondence in a fast paced goal oriented collections department
• Maintain weekly billing and daily job review processes
• Providing customer service regarding collection issues, process customer refunds, process and review account adjustments, resolve client discrepancies and short payments
• Responsible for monitoring and maintaining assigned accounts
• Customer calls, account adjustments, small balance write off, customer reconciliations.
• Accountable for reducing delinquency for assigned accounts and processing credit memos
• Perform other assigned tasks and duties necessary to support the Accounts Receivable Department
• Enlist the efforts of senior management when necessary to accelerate the collection process.
• Establish and maintain effective and cooperative working relationships with customers and internal stakeholders
• Weekly and monthly reporting to direct supervisor
• Maintain Delinquency notices
• High volume phone calls to assigned delinquent customers
• Reconcile customer disputes as they pertain to payment of outstanding balances that are due
• Provide excellent & considerate customer service to customers
• Backup to the Accounts Payable process
• Meet defined department goals and activity metrics
• Interact with a Shared Services Center for payment detail


• Must be eligible to work in the US without sponsorship (present and future) and able to pass a drug test and DMV and background check
• 2+ years of high volume corporate Collections experience and Billing/Invoicing experience
• Strong attention to detail, goal oriented
• Commitment to excellent customer service
• Experience with Microsoft Dynamics AX a plus
• Excellent written and verbal communication abilities
• Ability to prioritize and manage multiple responsibilities

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